At Beamdog, we strive to make the gaming experience as smooth and positive as possible.

If you encounter an issue with one of our games, we invite you to contact the following team of experts to help you resolve the issue:

Contact XSolla for game purchases bought from store.beamdog.com. These games include Baldur’s Gate Enhanced Edition (I & II), Icewind Dale, Torment, Neverwinter Nights, and Siege of Dragonspear.

Contact XSolla for Axis and Allies 1942 Online purchases from https://www.axisandalliesonline.com/

Contact Epic Games Store for MythForce purchases.

Contact Steam for Steam purchases.

Contact Google Play for Android purchases.

Contact Apple Store for iPhone & iPad purchases.

Contact GOG for GOG purchases.

We are committed to fixing any issues you encounter with future patches. If you don't wish to wait for a patch and it has been less than 14 days since you purchased the game, you may ask the appropriate team for an immediate refund. After 14 days, all sales are final.

Once your refund request has been approved and processed, it typically takes several business days for funds to be returned to your account. Beamdog we strive to make the gaming experience as smooth and positive as possible.